Terms & Condition
Account Executives and or Sales Personal are available to take your orders Monday through Friday from 9:00AM-5:30PM, Central Time.
You may fax your orders to (210)657-1402 or email us 24 hours, 7 days a week at firstname.lastname@example.org. Your order will usually be shipped the next business day. Certain items that are not featured in our website may be available by special order or custom order. Please note that special orders or custom orders are not returnable.
Same day shipping- every effort will be made to ship all orders, placed before 2PM central time, the same day. Most in stock items are shipped via ground service and will arrive in three to five business days. Shipping to PO Boxes is not available. A street address and day time phone number are required when ordering. Ground service is not available to Alaska, Hawaii, Puerto Rico, and other U.S Territories and will incur an additional charge for air shipment.
Next Business Day Delivery and Express delivery is available for an additional charge on any in-stock item, to the 48 Continental States. Orders must be place before 12 pm Central Time. Delivery time does not include weekends and holidays. Next Business Day and Express shipping are not available for large and/or heavy items.
Shipping to Hawaii and Alaska require additional shipping and handling charges be applied. Please call and speak to one of our customer service specialists for details and shipping costs.
Large, Heavy or Oversized items are shipped via FedEx Freight or by one of our authorized freight carriers. Shipping arrangements will be coordinated with one of our Account Executives and or Sales Personal and must be authorized by you prior to shipment. We can provide inside delivery and set up for your furniture and equipment at an additional cost. Our Account Executive and or Sales Personal will be happy to discuss this with you.
American Express, Discover, MasterCard, Visa. When paying by credit card, please have the billing address and Credit Card Security Code ready when placing an order. Second party credit cards are not accepted. Facial equipment and furniture, special orders or custom orders must be prepaid by credit card. No return or Exchanges are permitted on Facial equipment and furniture, special orders or custom orders. Add applicable sales tax of 8.25% on all orders delivered to a Texas address. Sales Tax Exemption Certificate must be on file with us to waive sales tax on retail items only.
Returns and Exchange
We are committed to providing you with the best possible service. If you have a problem with your purchase, please contact us within 48 hours at 888-772-8665 to discuss with our Account Executive.
If an incorrect order is received, there is a shortage or missing items, damaged or defective products including damaged during shipping, please contact us within 48 hours of receipt of shipment. An RMA (Return Material Authorization) number must be obtained for all items that have been received by any of our partners and a pickup will be scheduled and products will be exchanged or credits are issued after the merchandise is received and processed at our corporate warehouse, 2510 Freedom Dr., San Antonio, Texas, 78217, USA.
Returns after 30 days are at the sole discretion of Essential Med Tools. A 20% restocking fee will apply and used or damaged returned products will be subject to additional fees. All returned furniture and facial equipment must be in their original packaging or they will not be accepted for return. All spa supplies, waxes, skin care products and other consumables must be in the original packaging and unopened to be returnable. Shipping charges are non-refundable. Special orders or custom orders are not returnable.
If you paid by check or credit card, your refund payment will be of the same tender. A credit will only be issued to the same credit card used for purchase.
Our facial equipment and furniture carry a one (1) year warranty. Warranty starts on the date of the original purchase. Warranty is invalid if equipment and furniture is abused or misused or used outside of manufacturer’s specifications.
Items not covered under warranty
- Normal wear and tear.
- Staining, Fading or discoloration of products.
- Damage Resulting from improper use.
- Damage from using harmful cleaning agents or chemicals.
- Malfunction or damage caused by improper installation.
- Misuse, neglect, abuse, and natural disaster.
- Unauthorized repairs.
Customers within or outside the continental US are responsible for shipping the item to our service department. Any shipping fees shall not be reimbursed by Essential Med Tools. Any labor or repair of all returned products does not renew or extend the warranty.